Some of Asian University’s BA (English for Business Communication) students assisted at the Hospital Management Asia (HMA) conference and exhibition in Pattaya last week. Nattasuda Anusonadisai (Fon), a second year student, wrote about her experiences.
“On Saturday 25th August, a week before the HMA Conference was held, some of Asian University’s BA students, including me, were sent to Dusit Thani Resort in Pattaya to receive training. Honestly, I really didn’t know what I was going to do there because I forgot to read an e-mail from the organization. Once we reached the hotel, they put us into a meeting room where eight Burapha students were sitting waiting. Everything looks so professional that I was so tense and, to make things worse, we were late. “You never be on time working with us, you have to be early because we work as a team. If you fail, I fail,” said the chairman, which I admit it was touching.
I was put into Program Assistants group which means one PA is responsible for one conference session. As they say “one owns one room” (i.e. controlling temperature and chairs, taking care of speakers, ushering delegates and so on.) I was a free-lancer ‘walking fast’ not running from one room to another making sure that everything plus every PA is alright and every delegate is satisfied. They said you have to always smile and make the delegates feel that you are willing to help even if they are asking for something silly like a golf ball. Somebody did ask for that, though. After the theoretical training comes the practical.
Fon (right) and Yao.On Wednesday, the pre-conference day, lots of delegates showed up. Some were kind, some were hard to deal with, however, as we are trained to put ourselves into their shoes, we treat them all the same (except for the VIPs) I recognize one VIP from the exam looking so lost and uncomfortable, so I tried to make him happy “ Hello, sir. I believe you are Mr. XX from Healthtronics. Is there anything I can do for you?” and he said, “Thank you, Fon (he read from my badge). My name is XX, I’m looking for the secretariat, but I am not from Healthtronics” I felt so embarrassed and guilty that I kept saying sorry all the way to the room. “He said it is ok but I’ve got to find out where he is from by the end of the day,” I like him.
Even though it was a tiring week, I do believe that every one of us learnt things we never get a chance to learn at school. I got to know new and important people, I got their name cards, I learnt how to be helpful, how to treat people right and so on. There is something Mr. Nat, the chairman, has said “In order to achieve something big, you have to make sacrifices” I believe I have sacrificed a load of my sweat to achieve this wonderful experience. It is worth it.”
Amp and First were selling at the merchandise shop.
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